Documents You Need for SASSA Appeal

All applicants should present the following supporting documents for an appeal:

• Proof of Nationality: Provide a certified South African ID book. If you don’t have one, a driver’s license or passport is acceptable.

• Address Confirmation: Submit a recent utility bill (electricity, water, or city services), not older than three months, as your proof of residence.

• Employment Status: Show your current employment situation by attaching your most recent payslip.

• If Not Employed: If you aren’t working, simply ask a community leader to write a letter confirming your current unemployment.

• Medical Condition: Attach detailed and up-to-date medical documentation, as this information is vital if you have a medical claim.

• Proof of Financial Hardship: Bank statements with low balances and outstanding bills will help to demonstrate your financial difficulties.

 

 

 

How to Appeal for SASSA & SRD

It is simple to submit an appeal via the official SASSA website:

• Go to: https://srd.sassa.gov.za/appeals/appeal

• Enter your 13-digit ID and mobile phone number.

• You will get a PIN by SMS. Enter this PIN as instructed.

• Select the month you are appealing from the drop-down menu.

• Write a brief explanation of your SASSA appeal.

• Upload documents such as your ID, bank statements, and proof of address.

• Click “Submit an appeal.”

• Carefully read and agree to the Declaration and Consent Documents.

• Wait to receive a decision from the Independent Tribunal for Social Assistance Appeals (ITSAA).

Note: After receiving a rejection, remember to appeal only for open months, as not all months are open for appeal with the Tribunal.

 

 

How to Lodge Your SASSA Appeal Over the Phone

Call the SASSA helpline at 0800 60 10 11.

When prompted, press option 3 to speak with a SASSA consultant.

You can file your appeal directly during the telephone call.

 

Checking the Status of Your SASSA Appeal

To monitor the progress of your SASSA appeal:

• Visit the SASSA website.

• Click the “Check Appeal Status” button.

• Enter your SASSA ID and registered phone number.

• Input the OTP sent to your phone.

• The website will show your up-to-date appeal status right away.

 

SASSA & SRD R370 Grant Appeal Outcomes

Here are the different notifications you might receive regarding your SRD grant appeal:

• Appeal Pending: SASSA is still considering your appeal.

• Appeal Approved: Your appeal succeeded; you are now eligible for the grant.

• Appeal Declined: The appeal was unsuccessful, so you are not eligible for the grant.

 

How to Improve Your SASSA SRD Appeal Chances

Below are some helpful tips for making sure your appeal or application has the best chance of success:

• Double-Check Your Details: Ensure all employment, personal, and financial details are correct and match official records.

• Submit within 30 Days: Make sure you file your appeal within thirty days of the rejection notification; late submissions are automatically rejected.

• Keep Track of Your Appeal: Check for updates using the online system, SASSA WhatsApp (082 046 8553), or the helpline.

• Add Supporting Documentation: If your circumstances have changed (such as loss of a job), upload proof to support your appeal.

Your SASSA SRD Appeal Status is the key to receiving financial help. Accurate information and timely responses increase your chances.

 

 

Why is My SASSA Appeal Taking So Long?

Some common reasons for a pending appeal are:

• SASSA may have a backlog because of a high volume of appeals.

• Make sure your submitted details are complete and accurate.

• Your monthly income must be below R595 to qualify.

 

Common Reasons Why an SASSA Grant Appeal Might Be Declined

• Identity Not Verified: If your name and ID don’t match Home Affairs records, the application can be denied.

• UIF Payments: If you receive UIF or any other government grant, you may not be eligible.

• NSFAS Benefit: Applicants who receive NSFAS cannot also receive SRD.

• Age Limitations: Only those between 18 and 60 qualify.

• DHA Records: If Home Affairs records show you as deceased, you’ll be declined.

• Main Breadwinner’s Condition: If the breadwinner has been deceased or imprisoned for six months.

• Income Detected: If you have deposits over R624 in your bank account, you might be ruled ineligible.

 

What to Do If Your SRD Appeal Was Denied

If you receive a message that your application was rejected:

• Review the Decision: Check the ITSAA explanation for the exact reason.

• Contact SASSA: If the reason isn’t clear, ask for more information.

• Check Your Information: Ensure all details you gave SASSA are perfectly correct.

• Check Your Eligibility: Confirm that you truly meet every requirement for the SRD grant.

• Ask for Help: Talk to a legal aid group or community organization for further advice.

• Seek Review: If your rejection seems unfair and you meet all criteria, a High Court review may be an option.

• Pay Attention: Stay aware of any changes to the rules for social grants.

How to Make Reconsideration More Successful

• Always review your information before submitting an appeal.

• Log into your SASSA account using your ID number.

• Update any outdated or incorrect details.

• Double-check all information so it’s current and accurate.

What Happens After Your SASSA Appeal is Approved

Once your appeal is successful, SASSA will automatically process and transfer the grant payments to the banking details you supplied each month—no further action is required as long as you remain eligible.

The SASSA system checks your data regularly to confirm that you keep qualifying. Your payments will continue automatically while your eligibility is valid.

To avoid processing issues, make sure to keep your contact and banking information accurate and up-to-date.

The Difference Between Appeal and Appeal Status

The Role of the Independent Tribunal

All appeals submitted are reviewed by an independent tribunal. The department checks for any potential errors or valid reasons before a decision is made, and you’ll receive the outcome through SMS after this review.

Contact Details for SASSA Appeals Queries

Should you need information or wish to ask about your appeal, use these contacts:

• Department of Social Development: 012 312 7727

• SASSA Call Centre: 0800 60 10 11

• Email for appeals: [email protected]

• SASSA Grant Enquiries: [email protected]

• WhatsApp: 082 046 8553

• Fax: 086 534 3124 / 086 216 371

• Postal: Private Bag x 901, Pretoria, 0001

You may also visit the office nearest to you for help and more guidance.

Kenneth Baloyi (Contact Centre Manager):

Phone: 079 308 1033

Email: [email protected]

• Twitter: twitter.com/OfficialSASSA

• Facebook: facebook.com/SASSANewsZA/

Frequently Asked Questions (FAQs) About SASSA and SRD Appeals

How do I lodge an appeal after my SASSA R350 is denied?

Visit SASSA’s Appeals portal, enter your details, and request reconsideration. Submit your request within thirty days of the rejection.

Why is my SASSA appeal still pending?

Pending does not mean rejected. SASSA must verify your documentation, identity, and eligibility before making a decision.

How can I address a problem with my SASSA appeal?

Check the information you submitted. Upload any missing documents. Contact SASSA, follow up regularly, and keep all related records.

Where do I see the status of my R350 appeal?

Log in to your SASSA application, find “R350 Appeal Status” under Application Status, and supply your ID and reference to check.

How long will it take to receive a decision on my appeal?

It can take a month up to a year, but the average is about six months. The timeline does not indicate whether an appeal will be granted or rejected.